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Privacy Policy

Privacy Policy

PERSONAL DATA PROTECTION POLICY

in accordance with the General Regulation (EU) 2016/679, for the protection of the Individual against the processing of personal data (GDPR) of the company with the name “FERONIKI S.A.” as the Responsible of Process and/or Executor of Process of Personal Data.

Valid from February 2022

The company with the name “FERONIKI CUSTOMS SERVICES, INTERNATIONAL SHIPPING, TRANSPORTATION, FORWARDING, AGENCIES, WAREHOUSING, COMMERCIAL TRANSACTIONS AND ADVISORY SERVICES LIMITED COMPANY” and with the distinctive title “FERONIKI S.A..”, hereinafter and for the sake of brevity the “Company”, we prioritize the protection of your personal data as part of our philosophy. We acknowledge that the confidentiality of your Personal Data is particularly important to you and we strive to be as transparent as possible in our services.

The “Company” is fully compliant with the General Regulation (EU) 2016/679 of the European Parliament and of the Council, for the protection of the Individual against the processing of personal data (GDPR). This specific Privacy Policy aims to assist you understand how we collect, make use of, share and protect your personal information.

1. Privacy Policy

“Personal data” is any information that is collected, recorded or stored in a form that can allow your direct (e.g. surname) or indirect (e.g. telephone number) identification with the Individual.

We recommend that you read this text, which describes the protection policy, before submitting this information to us.

The “Customer’s Privacy Policy” is part of the terms and conditions governing our services. By accepting these terms and conditions, you expressly agree to these provisions.

2. Field of Use

In our ‘Business’ we acknowledge how important it is to protect our customers’ personal data and we strive to be clear about how we collect, use, share, transfer and store your personal data. This Policy is a summary of the practices we follow in relation to this data.

The Personal Data Protection Policy applies indicatively and not restrictively to every Service or function provided by us and includes our online site www.feroniki.gr , any promotional actions and overall what we refer to as our “Services”.

The Personal Data Protection Policy applies to your use of our Services with or without the use of electronic media.

It is important that you read the Policy carefully because each time you use our Services, you agree to the practices we describe in it. If you do not agree with the practices described in the Policy, you should not use our Services.

The “Company” is not responsible for data collected by companies and websites which are not under our control or cooperate with us. When browsing our website, any hyperlinks that take you to other websites are beyond the control of the “Company” and for this reason we cannot guarantee the protection of your data from them nor are we responsible for any non-compliance of them.

3. Details of  the Responsible of Process

The company with the name “FERONIKI CUSTOMS SERVICES, INTERNATIONAL SHIPPING, TRANSPORTATION, FORWARDING, AGENCIES, WAREHOUSING, COMMERCIAL TRANSACTIONS AND ADVISORY SERVICES LIMITED COMPANY” and with the distinctive title “FERONIKI S.A..”, based in Piraeus and at Charilaou Trikoupi Street, 1, P.C. 18536, is the Responsible of Process of the Personal Data you have provided to us or that we collect for you, in accordance with this Privacy Policy.

For questions or clarifications regarding the Terms of Use and the Protection of Personal Data of the “Company“, you can contact FERONIKI S.A. by phone at +30 2104286486 and by e-mail at info@feroniki.gr.

4. Collaction of Data

Possible ways of collecting information include:

  • Direct collection of information from you, during your visit and your transaction in our online site, feroniki.gr , our communication via e-mail (email), short text messages (sms), internet telephony applications (Voice over IP e.g. Skype, Viber), viewing our online content, subscribing to our newsletter, or using our other services.
  • Information from third parties: The personal data we collect may be combined with information that you file publicly, such as your contact information that you share publicly through your own websites, social media, informational emails, forms you use in transactions, your business cards, etc. Finally, we may obtain your data from other free databases, such as business and telephone directories, to reach out for communication.
  • The “Company” does not process Personal Data concerning persons under the age of 15. We appreciate any action you take to ensure that your children do not send us personal data without your consent (especially over the internet). If, however, such information is sent to us, you can contact the “ Company” to schedule the deletion of this information.

5. Type of Data we collect

  • The information we collect from you is limited to what is necessary to carry out the agreed processing. The personal data we are obliged to collect are the following:
  • Contact Details (e.g. last name, first name, phone, home address, email)
  • Personal Information (eg date of birth)
  • Billing details (eg VAT number)
  • Questions and comments made during or after the provision of our services
    • We collect and store the content of e-mails you send us, short text messages (sms), internet telephony applications (Voice over IP e.g. Skype, Viber) or social networking applications, when this is necessary for the execution of transactions between us and our communication before and during the execution of the service contract between us. In addition, we store the content of faxes that you may send to us.
    • By entering our website, your Personal Data such as: the IP address of the device you use, the date and time of access, the name and the URL of the file are automatically sent by the terminal browser you use and without your own action requested, the website/application from which the access was made (referrer-URL), the browser you are using, the operating system of your computer that has access to the internet, as well as the name of the access provider (access provider).
    • If you are our Supplier, we will collect and process your Personal Data that is necessary to supply you with goods or services, administer the contract between us and pay for your services.

The release of Personal Data to us is mainly a contractual obligation or a requirement for the conclusion of a contract and in some cases it is our legal obligation. If you choose not to provide us with your Personal Data listed above we may not be able to provide you with our services.

6. Purpose of processing your Personal Data – Legal basis of Processing

We process personal data only when we have a legal reason to carry out the relevant processing and specifically if the processing is necessary for the execution of the contract between us and the provision of the services you entrust to us and wish to receive from us, the general execution and compliance with our legal obligations and the exercise of our legal rights.

We use and process the Personal Data that we may collect, even in combination with each other, in order to:

  • To carry out and complete our transactions with you and to provide quality services to our customers in an appropriate manner. The legal basis of the data processing is the Execution of the Contract with the customers of the “Company” (Article 6 paragraph 1 point b of the GDPR).
  • To process our payments and obligations. We use your billing, securities and payment information solely to receive payment for our products and services from you through a partner accounting firm bound by terms of confidentiality and non-disclosure. The legal basis of data processing is the legitimate interest of the “Company” (Article 6 paragraph 1 point f) of the GDPR).
  • To offer you competitive offers and information about new services, products and trends in the market, for our presence at exhibitions and events. Our “Company” only uses your e-mail address to send informational material and does not use the content of your e-mail, our conversations, etc. for advertising purposes. The legal basis of data processing is the legitimate interest of the “Company” (Article 6 paragraph 1 point f) of the GDPR).
  • To communicate with you. We use the data we collect to communicate with you by phone, email, letter, SMS and other means, to inform you about the product and service you request from us, to inform you of any outstandings or to request additional information about your request. The legal basis of data processing is the legitimate interest of the “Company” (Article 6 paragraph 1 point f) of the GDPR), which arises from the purpose of our communication.
  • To improve our relationship. We use contact records to better understand the issues that concern you, but also to diagnose any errors and problems in a timely manner and thus improve and strengthen the quality of transactions and your relationship with our company. The legal basis of data processing is the legitimate interest of the “Company” (Article 6 paragraph 1 point f) of the GDPR).
  • To protect ourselves from risks, to protect you from such risks and to resolve any disputes. We use data to secure and protect our products and our customers and to detect and prevent fraudulent activity, as well as to resolve disputes in the event of an abnormal development of our contracts. The legal basis of data processing is the legitimate interest of the “Company” (Article 6 paragraph 1 point f) of the GDPR).
  • To comply with the provisions of the current legislation, National or European Union. The legal basis of data processing is the legitimate interest of the “Company” (Article 6 paragraph 1 point f) of the GDPR).
  • Following your direct and unreserved consent, we will collect, maintain and process the special categories of personal data (sensitive data), which you voluntarily provide to us, in order to serve special and specific needs (access to rooms specially configured for people with mobility limitation, special modes of transport, allergies, special diets, etc.) and your preferences (e.g. your dietary choices, habits, etc.).

7. Your Marketing Choices

We may use your data to forward our products and services to you. We respect your choices about how you wish to be contacted for marketing purposes.

  • In particular with regard to Email messages used for the direct promotion of products and services similar to those already provided by us, the “Company” observes the privacy rules regarding the Protection of Personal Data and privacy in the field of electronic communications (L . 3471/2006), which prevails over the General EU Regulation 679/2016 as more specific. Subject to the above provision, we will use email contact information lawfully obtained in connection with the sale of products or services or other transaction with you, to directly promote our similar products or services, or to serve similar purposes. If you disagree with the use of your contact details for this purpose, you have the option to explicitly state your disagreement regarding the collection and use of your electronic contact details, by visiting our site: info@feroniki.gr .
  • In case you choose to subscribe to our newsletter, you submit contact information so that we can send you informative content via email, which you choose by entering your email address in the appropriate field of our website with your own action and declaration of consent or giving us your explicit consent on a relevant form.

8. Cookies, beacons and Related Technologies

As you navigate a Website, certain information may be passively collected (that is, gathered without you actively providing it), using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, as well as browsing data collection.

For further information you can refer to the Cookie Policy and check the Cookie Settings Table for detailed information on cookies and other tracking technologies used on our Website www.feroniki.gr .

9. Social media links / Social media plug-ins.

Our website includes links to social media such as Facebook, Twitter, Instagram. HTML links have been integrated into our website, which enable easy access to social media platforms. When you click on one of the buttons, a browser window opens that directs the user to the website of the respective service provider, where you can use (after logging in), for example, the “Like” or “Share” button or send us an email.

For more information regarding the purpose, the extent of data processing and the further use of your personal data by the providers and their websites, as well as on your rights and possible arrangements to protect your privacy, see data protection information of the respective service provider.

Facebook: http://www.facebook.com/policy.php
Twitter: https://twitter.com/en/privacy
LinkedIn: https://www.linkedin.com/legal/impressum
Pinterest https://policy.pinterest.com/en/privacy-policy 
Google+ https://policies.google.com/privacy?hl=el

 

10. Terms of Third-Party Access to your Personal Data

The information we collect from you is not transferred, sold, rented or in any other way disclosed to unauthorized third parties without your information and relevant approval.

The recipients or third parties to whom we may share personal data are primarily the following:

  • In order to provide you with the best possible service, we provide access to all or strictly certain categories of your personal data to our appropriate and authorized personnel.
  • We may also share your personal data with partnered companies, agents or service providers who work for us or provide services to us, such as accountants, IT subcontractors, companies that send bulk emails on our behalf, banks, law firms, postal service companies, etc.
  • We may also share personal data with third parties if requested by you or with your consent.
  • To the extent required or permitted by law, we may share your information with governmental persons and agencies, courts, commercial or other dispute resolution persons, supervisory and regulatory authorities, to comply with applicable law, where we believe this would be permitted or required by law or by regulatory or legal process, or to defend our or others’ interests, rights or property. Finally, we may share your information with other parties involved in disputes, including disputed transactions e.g. of disputing a product purchase transaction with a credit card.
  • We may share your data with another business company if we are acquired or merged with it. In such a case, we will make every effort to ensure that this protection policy is followed by the new company with absolute respect for your personal data. If these are to be used for a different purpose, we will recommend informing you in advance about this and exercising your rights.
  • In the event that we transfer/transmit your personal data outside the “Company” to third parties who help us provide any of our services or serve our commercial activities, which are described in this policy, we take care to obtain contractual commitments from them (such as contractual clauses) to protect your personal data.

11. Conservation of Your Personal Data

We retain the data we collect for as long as is necessary in order to fulfill our contractual obligations towards you and to comply with our other legal obligations, such as for example tax obligations, obligations regarding the security of our systems etc.

In general, we will keep your data for as long as you maintain a contractual relationship with us, either in paper or electronic form and, in the event that this is terminated for any reason, we will store it for as long as necessary until the statute of limitations expires any claims.

If you have given us your consent for a longer filing period, we will retain them in accordance with your instructions.

12. Security Data

The “Company” has taken reasonable organizational and technical measures to protect your personal data it collects in relevance with the Services and in particular any sensitive personal data that is collected. Our IT partners follow international standards and practices to ensure the security of our facilities and data encryption.

However, although we take reasonable steps to protect your personal data, security cannot be absolutely guaranteed against all threats.

13. Your Rights

Under the Personal Data Protection legal framework you have all the following rights:

  • The Right of notification: You have the right to be informed about the collection and use of your personal data.
  • The Right of access: You have the right to receive from the “Company” confirmation as to whether or not the personal data concerning you is being processed and, if this is the case, you have the right to access the personal data in a short, comprehensible, transparent and easily accessible format.
  • The Right of correction: You may request and the “Company” will ensure that inaccurate or incomplete Personal Data is corrected without undue delay, including by means of a supplementary statement.
  • The Right of erasure: You have the right to request from the “ Company ” the erasure of Personal Data concerning you, without undue delay and we are obliged to proceed with the erasure, under the conditions set by law.
  • The Right to restriction of processing: You have the right to request the “ Company ” to restrict processing activities to specific purposes only, under the conditions set by law.
  • The Right to object: You have the right to object, at any time and for reasons related to your particular situation, to the processing of personal data concerning you. The “Company” will no longer submit the personal data, unless it demonstrates compelling and legitimate reasons for the processing which override your interests, rights and freedoms or to establish, exercise or support legal claims.
  • The Right to data portability: You have the right to receive the personal data that concerns you, which you have provided to us, in a structured, commonly used and machine-readable format, as well as the right to request the transfer of said data to another controller without objection, under the conditions set by law.
  • Withdrawal of Consent: As long as the processing of Personal Data concerning you is based on your prior consent for one or more specific purposes, you have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing based on the consent prior to its withdrawal .

All information provided according to the Articles 13 and 14 and any announcement as well as all actions taken in relevance to the Articles 15 to 22 and Article 34 shall be provided free of charge. If the subject’s requests are manifestly unfounded or excessive, in particular due to their repetitive nature, the “Company” may either:

a) impose the payment of a reasonable fee, taking into account the administrative costs for providing the information or announcement or performing the requested action, or b) refuse to follow up on the request.

The “Company” does not submit your Personal Data to automated processing, including profiling, which produces legal effects concerning you or significantly affecting you in a similar way.

The “ Company ” will satisfy any of your requests in accordance with the conditions set by law. The ability to exercise a right granted to you by law does not always imply the ability to fully satisfy it, especially when there are other legal provisions that limit it. If we are unable to fulfill your request, we will inform you of the reasons.

14. How You Can Exercise Your Rights

The “ Company ” respects the rights you have on your personal data and eases the exercise of them. You can address any request, question or complaint regarding your personal data by contacting FERONIKI S.A. by phone at  +30 2104286486 or by email at info@feroniki.gr .

We will respond to your request within thirty (30) days of receiving it. In the event that an extension of the above deadline is required for the investigation and/or processing of your request, we will inform you accordingly, explaining to you the reasons why the extension of the deadline is necessary.

In any case, if you feel that the protection of your personal data has been violated in any way, you have the right to file a complaint with the Greek Personal Data Protection Authority (www.dpa.gr)

15. Processing for Other Purposes

The “ Company ” may further process the personal data for a purpose other than that for which the personal data was initially collected. In this case we will provide you, before any further processing, with any necessary information for this purpose and any other necessary information.

16. Update

This Policy may be modified in accordance with applicable law or to achieve best practices. For our part, we will announce any changes to our Policy to ensure that you are aware of any changes. By accessing or using our Services after we have posted such an updated version of the Policy, you agree to the new practices contained in the update.

The most recent version of the Policy will always be found on the website of the “Company“, www.feroniki.gr .

A hard copy of this Policy can be sent to you by contacting our “Company“.

17. Questions and Contact

For any question regarding this policy or in general the protection and security of your data in the “ Company “, please contact us at the following address:

 

FERONIKI S.A.

Address: 1, Charilaou Trikoupi, P.C. 18536, Piraeus Attica
Tel: +30 2104286486
Email: info@feroniki.gr